Return & Refund Policy
Return & Refund Policy
At Cooper Furniture Company, we want every customer to feel confident when purchasing furniture from us. This Return & Refund Policy explains our process for returns, exchanges, product concerns, and refunds.
We are committed to providing a clear and fair solution when issues occur with your order.
1. Return Eligibility
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, the item must meet the following requirements:
✔ The product must remain in its original condition
✔ The item must not have been damaged, modified, or improperly used
✔ Original packaging, included accessories, and product materials should be retained
✔ Proof of purchase or order information must be provided
Returns that do not meet these conditions may not be approved.
2. How to Request a Return
To start a return request, please contact our customer support team:
Email:
support@cooperfurniturecompany.com
Please provide:
- Order number
- Reason for return
- Photos or details regarding the issue (if applicable)
After reviewing your request, our team will provide return instructions and any necessary information.
Please do not ship items back before receiving return authorization. Unauthorized returns may not be accepted.
3. Damaged, Defective, or Incorrect Orders
Please carefully inspect your order after delivery.
If your item arrives with:
- Manufacturing defects
- Shipping damage
- Missing parts
- Incorrect products
Please contact us promptly so we can evaluate the situation and provide assistance.
To help us resolve your request faster, please include photos of the item and packaging when needed.
4. Items Not Eligible for Return
Certain products may not qualify for returns, including:
- Furniture that has been assembled, altered, or used
- Items damaged due to improper installation or handling
- Customized or personalized products
- Clearance or final-sale items
- Original shipping and delivery fees
If you are uncertain whether your purchase qualifies for a return, please contact our support team before submitting your request.
5. Exchanges
If you receive an item that requires replacement, our team will help guide you through the exchange process.
Generally, exchanges include:
- Returning the original item according to our return requirements
- Inspection and approval of the returned product
- Arranging a replacement item based on availability
Replacement options may depend on current inventory.
6. Refund Process
Once your returned item has been received and inspected, we will notify you of the refund status.
If your refund is approved:
✔ The payment will be returned to your original payment method
✔ Please allow up to 10 business days for refund processing
✔ Your bank or payment provider may require additional time before the refund appears in your account
If you have not received your refund after the expected processing period, please contact our support team for assistance.
7. Return Shipping Information
Before sending any item back, please contact Cooper Furniture Company to receive the correct return instructions.
Returns sent without prior approval may not be processed.
Return Address:
Cooper Furniture Company
2926 West Thomas Road
Phoenix, Arizona, 85017
United States
8. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please reach out to us:
Cooper Furniture Company
📍 2926 West Thomas Road
Phoenix, Arizona, 85017
United States
☎ Phone:
(602) 278-6438
✉ Email:
support@cooperfurniturecompany.com
Thank you for choosing Cooper Furniture Company. We appreciate your trust and are committed to providing quality furniture and dependable customer service.