Shipping Policy

At Cooper Furniture Company, we understand that delivering furniture safely and efficiently is an important part of your shopping experience. This Shipping Policy explains how we prepare, process, and deliver your order from our warehouse to your home.

Our Shipping Commitment

Furniture is more than a product — it becomes part of your everyday living space.

To ensure your order arrives safely, we work with trusted shipping partners and carefully prepare each item before shipment.

Our delivery process is designed to provide:

🪑 Carefully Prepared Furniture Orders
Every order goes through preparation and packaging procedures to help protect your furniture during transportation.

📦 Reliable Delivery Service
We partner with experienced carriers to provide dependable shipping solutions.

🏡 A Smooth Shopping Experience
From order confirmation to final delivery, we aim to keep the process simple and transparent.

We appreciate your patience as quality furniture requires careful handling and transportation.

1. Order Processing & Shipping Fees

Each order is reviewed and prepared before leaving our facility.

Processing Time:

Please allow 2–5 business days for:

• Order verification
• Product preparation
• Quality inspection
• Secure packaging

During holidays, seasonal promotions, or periods of high order volume, processing times may take slightly longer.

Shipping Fees:

Shipping costs are calculated based on factors including:

• Product size and weight
• Delivery location
• Available shipping method

Any applicable shipping charges will be displayed during checkout before payment confirmation.

2. Estimated Delivery Times

Delivery times may vary depending on your location, product availability, and carrier schedules.

Please note that estimated delivery dates are provided as a reference only and are not guaranteed arrival dates.

Delivery schedules may be affected by:

• Weather conditions
• Carrier delays
• Transportation disruptions
• Holidays
• Other unexpected circumstances

3. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation with available tracking information.

Please keep in mind:

• Tracking details may require 24–72 hours to become active
• Shipment updates may appear gradually during transit
• Some furniture shipments may have limited tracking updates depending on the carrier

If you have questions about your shipment status, our support team will be happy to assist.

4. Taxes, Customs & Additional Charges

For deliveries outside the United States, additional fees may apply depending on local regulations.

Customers may be responsible for:

• Import duties
• Customs charges
• Local taxes
• Other fees required by the destination location

Cooper Furniture Company is not responsible for delays caused by customs inspections, government procedures, or local regulations.

5. Shipping Address Changes & Order Cancellations

We begin preparing orders shortly after purchase to ensure efficient processing.

If you need to update your shipping information or cancel an order, please contact us as soon as possible:

Email:
support@cooperfurniturecompany.com

Requests must be submitted before the order enters the shipment preparation process.

Once an order has been processed or shipped, changes or cancellations may no longer be available.

6. Damaged or Lost Packages

Your satisfaction is important to us, and we want your furniture to arrive in excellent condition.

Damaged Items

If your order arrives damaged:

• Contact us within 72 hours of delivery
• Provide photos of the item and packaging
• Our team will review the situation and assist with the next steps

Lost Shipments

If the carrier confirms that your package has been lost during transportation:

We will work with you to find an appropriate solution.

Thank you for choosing Cooper Furniture Company.

We are committed to providing quality furniture, dependable delivery, and a smooth shopping experience from checkout to your home.

Cooper Furniture Company
2926 West Thomas Road
Phoenix, Arizona, 85017
United States

☎ (602) 278-6438